HMIS Refreshers

Changes in Household Composition

Add or remove a household member

• Do NOT create a new program enrollment. Add/Remove Household Member within existing program enrollment.​

• How-To Resources

  • How Do I Create a Household and Manage Members​

  • How Do I Add a New Household Member to an Enrollment?

• When in doubt, submit an HMIS HelpDesk ticket

Multiple Community Queues (Assessors)

View an interactive tutorial of these instructions.

Denial Process (Housing Providers)

• Do not refer households back to the Community Queue upon denial.

• OneHome staff will determine whether to refer households back to the Community Queue based on the denial information.

• OneHome staff will be monitoring this and will be reaching out if we see you referring households back to the Queue.

• Please remember to provide thorough details about why the household was denied...otherwise we'll be emailing you!!

• If denial is for a reason such as death, moved out of state, or self-resolved: exit the household from OneHome program in HMIS upon denial.

Inactive Report & Process

Process Update November 2022

• Inactive report is in its final phase of revisions to include all CoC activity in its formula

• Details and instructions on the new process will be emailed later this month

• Listserv: If you have not received the inactive monthly report (pre-September) and believe you should be on the listserv, email contact@onehomeco.org requesting to be added

Bridging the 2-Month Hiatus

• Improvements to system report = 2 months of non-processing Inactive List ​

• Inactive List will be longer than usual​

  • Providers will have a 4-week turnaround time in November​

  • If you cannot complete CLS with participant, use other HMIS features to reflect the activity​

    • Adding Service in Program Enrollment: Switch to your agency in HMIS, go to the participant’s program enrollment, and enter the service provided with the appropriate date field​

Community Queue Check-in

Need to be switched into the OneHome agency [top right corner of HMIS screen]

1. Switch to the OneHome agency in HMIS

2. Go to Head of Household’s Profile page

3. Click on VIEW DETAILS under the profile picture

4. Scroll to REFERRAL: ASSIGN header

5. Click CHECK-IN next to Last Activity ​

Head of Household (HoH) Profile Page

Click on “View Details”